Privacy policy

Privacy Policy
Last Updated: 17 August 2025

This Privacy Policy explains how Somni Sleep (PTY) LTD. ("Somni Sleep", "we", "us", or "our") collects, uses, and discloses your personal information when you interact with our website https://www.somnisleep.co.za (the "Site") or use any of our services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal obligations, or other factors. When we do, we will revise the "Last Updated" date and post the updated version on our Site.

2. Information We Collect

We collect personal information to provide, improve, and secure our Services. The information collected depends on your interactions with us.

A. Information You Provide Directly

Examples include:

• Contact Information: Name, address, phone number, email.
• Order Details: Billing/shipping address, payment confirmation.
• Account Details: Username, password, security questions.
• Shopping Activity: Items viewed, added to cart or wishlist.
• Customer Support: Messages or communications you send us.

Providing this information is voluntary, but some features may not work without it.

B. Information We Collect Automatically (Cookies & Tracking)

We use cookies and similar technologies to collect data such as:

• IP address
• Device and browser details
• Usage data (e.g., pages visited, features used)

For more about Shopify’s use of cookies, see: Shopify Cookie Policy

C. Information from Third Parties

We may receive personal information from:

• Service Providers: Like Shopify or payment processors.
• Marketing & Analytics Partners: Who help us analyze user behavior or deliver personalized advertising.

We treat any third-party data according to this Privacy Policy.

3. How We Use Your Information

We use your information to:

• Provide and deliver our Services, including processing orders and payments.
• Communicate with you regarding your account, orders, or support inquiries.
• Improve, personalize, and market our Services.
• Detect and prevent fraud, abuse, or illegal activity.
• Comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

Cookies help us improve the user experience and understand how our Services are used. You can control cookies through your browser settings. Note: Blocking cookies may affect some functionality of the Services.

5. How We Share Your Information

We may share your personal information with:

• Service Providers (e.g., hosting, payment processing, shipping).
• Marketing Partners, including Shopify, for advertising purposes.
• Third Parties at Your Direction, such as social media integrations.
• Corporate Affiliates within our business group.
• Legal Authorities, when required by law, or to protect our rights.

Categories of Personal Information Disclosed (past 12 months):

• Identifiers: Contact details, account info.
• Commercial Data: Order history, customer support info.
• Usage Data: Device/browser info, interactions.

We do not use or disclose sensitive personal information to infer characteristics about you.

6. User-Generated Content

If you post reviews or content publicly via our Services, that information becomes publicly accessible. We are not responsible for how others may use, access, or share this information.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. You should review their privacy policies before sharing personal data.

8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, contact us to request deletion.

9. Security and Data Retention

We take reasonable steps to secure your information, but no system is entirely foolproof. Avoid sending sensitive data via unencrypted methods.

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, or protect our interests.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access or correct your personal information.
• Request deletion of your information.
• Opt out of certain data uses, including targeted advertising or “sales” of personal information as defined under applicable laws.

To exercise these rights, or for any privacy-related questions, please contact us at:

Email: sales@somnisleep.co.za